Identify profitable opportunities for the product portfolio based on customer interactions, analytics data and market needs.
Define customer personas and develop journey maps to guide feature ideation.
Advocate for design best practices as influenced by the latest innovations and emerging trends
Analyze results of studies and convey conclusions to the stakeholders in an engaging and actionable manner
Steve has worked for startups, enterprises, and tech companies including Weaver, MercuryGate, Ferguson, and General Electric. His focuses are in the customer experience make sure it is world class. He has lead successful product launches, transformational product & design teams and demonstrates design leadership.
Delivering innovative products
Solving customer problems
Demonstrate Benefits of UX to the business bottom line
Provide Design Leadership
Defining and prioritizing work
Communicating with customers, vendors, and stakeholders
Building Product and Design Teams
Developing Design Enterprise Design Systems
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