Solving Problems with Digital Products

I am currently a Lead IT Interaction Designer in Raleigh, North Carolina. I have 8+ years of User Experience.
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Design & Spec

Create wireframe, prototype, flows, and interactions

  • Photoshop
  • Illustrator
  • InDesign
  • Axure
  • Omnigraffle
  • Sketch

Deliver

PO in agile/scrum teams, author user stories, prioritization backlog, maintain operations roadmap and conduct customer research

  • Product Plan
  • Jira
  • Quality Center
  • Tiaga
  • Podio

Analyze & Optimize

Define KPIs, explore market problems, coordinate A/B candidates and reporting

  • Google Analytics
  • Ensighten
  • Crazy Egg
  • A/B Testing

Endorsements from LinkedIn

User Experience

eBusiness

Design

Experience

Lead IT Interaction Designer

General Electric (May 2016 - Current)

  • Establish a comprehensive UX strategy for multiple customer-facing applications
  • Design industry differentiators solutions that were strategically significant for the business
  • Collaborate with program managers and stakeholder to quickly identify problems and implement solutions
  • Strengthen third-party relationships to increase efficiency while improving the quality of deliverables

eBusiness Portfolio Manager

Ferguson Enterprises Inc. (Feb 2015 - May 2016)

  • Manage a team of Product Owners responsible for defining, prioritizing, developing and deploying omni-channel products that provide value to our customers
  • Achieve strategic business goals by gathering pertinent financial, operational information and IT service information
  • Use technology to solve business problems and deliver innovative products that customers love
  • Manage the company’s online product portfolio and eBusiness roadmap
  • Hire and train new team members: define job expectations, monitor, and appraise job results
  • Ensure team members have access to professional growth opportunities

UX Product Owner

Ferguson Enterprises Inc. (July 2012 - Current)

  • Led design, development and deployment of existing and new ecommerce platform products, targeting B2B and B2C customers with a responsive mobile-first approach
  • Identifying opportunities and prioritize based on business value and goals, analytics and customer needs
  • Interact with customers and stakeholders to define journey maps and personas
  • Set up measurable Key Performance Indicators for products
  • Work as part of an Agile Scrum team to deliver solutions to customers

UX Interaction Designer

Ferguson Enterprises Inc. (Nov 2010 - July 2012)

  • Interacted with stakeholders and product owners on a daily basis to understand the creative needs for their solutions
  • Created collateral from wireframes and storyboards, full render compositions to iconography
  • Deep dived into problems and lead brainstorming sessions that allowed for further insight to problem solving
  • Managed daily scrum team as lead designer with onshore and offshore team members
Stephen Ayers

Raleigh, North Carolina

Certifications

  • ScrumAlliance – Certified Scrum Product Owner (2013)
  • Pragmatic Marketing Certified – Level III (2015)
  • Project Management Professional (PMP) in progress (2016)

 

Education

Western Kentucky University

BFA, Graphic Design
BA, Printmaking

Minors
Computer Information System
Business Administration

 

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Resume